Contact Us

Need help with an order, product, pre-order or anything else?

Use the contact form below and we’ll get back to you as soon as possible.

For order-related enquiries, please include your order number where possible so we can help you more quickly.

Providing a telephone contact number is optional.

For questions about selling items to Vault Trading, please use our Sell Your Collection or Request a Valuation pages.

We aim to respond to all enquiries within 1–2 working days.

Customer Support

You can contact us regarding:

Existing orders

Product questions

Pre-orders and release dates

Shipping and delivery

Returns and refunds

Stock availability

General enquiries

You may also find the information you need in our FAQs, Shipping & Delivery, Returns & Refunds or Pre-Order Information pages