Frequently Asked Questions (FAQs)

Find answers to some of the most common questions about ordering from Vault Trading.

Are your products genuine?

Yes. We only sell genuine products sourced through trusted retailers, distributors and suppliers. Where applicable, items are sold factory sealed unless clearly stated otherwise in the product description.

Do you sell pre-order items?

Yes. Some products are available to order before their official release date.

Pre-order products will be clearly marked as Pre-Order within the listing. Estimated release or dispatch information will be included where available.

If your order contains both in-stock and pre-order items, they may be dispatched together once all items are available unless otherwise stated.

When will my pre-order be dispatched?

We aim to dispatch pre-orders as soon as stock arrives with us.

Release dates can occasionally change due to manufacturers or distributors, so any stated date should be treated as an estimate unless confirmed otherwise.

You’ll receive a dispatch confirmation once your order has been sent.

How quickly do you dispatch in-stock orders?

We aim to dispatch in-stock orders as quickly as possible, normally within 1–2 working days.

During busy periods, product launches or holidays, dispatch may take slightly longer.

How are orders packaged?

All orders are packaged carefully with the type and value of the item taken into account.

Trading cards, sealed products and collectibles are protected appropriately to minimise the risk of damage during transit.

Do you provide tracking?

Where a tracked delivery service is used, tracking information will be provided once the order has been dispatched.

The delivery method available may depend on the size and value of the order.

Do you ship internationally?

At present, available delivery destinations will be shown during checkout and we do not currently ship to international destinations outside of the United Kingdom.

Can I return an item?

Returns are accepted in accordance with our Returns & Refunds policy.

Items must be returned in the same condition in which they were supplied. Sealed collectible products must remain sealed unless the item is faulty or your statutory rights apply.

Please see our Returns & Refunds page for full details.

Can I cancel a pre-order?

Please contact us as soon as possible if you need to cancel a pre-order.

Whether cancellation is possible may depend on whether the order has already been processed or dispatched. Your statutory cancellation rights are not affected.

What condition are trading cards sold in?

The condition will be stated within each product listing.

For raw cards, we typically use descriptions such as Near Mint / Mint, but buyers should review all available photographs before purchasing.

Graded cards will be listed with the grading company and grade clearly shown.

Are the product photos of the exact item I will receive?

For individual cards, graded cards and unique collectibles, photographs may show the exact item being sold.

For factory-sealed or identical retail products, manufacturer or representative images may sometimes be used.

The listing will indicate any important condition information.

Do you buy collections?

Yes.

We buy selected Pokémon cards, sealed TCG products, graded cards, other trading card games, limited-edition collectibles, gaming items and selected high-value pieces.

Visit our Sell Your Collection page for more information and use Request a Valuation to send us details and photographs.

How do I request a valuation?

Send us clear photos of the items you want to sell, together with:

Item names or a brief description

Quantities

Condition

Whether products are sealed

Any grading information

Your approximate asking price, if you have one

We’ll review the items and respond with an offer where appropriate.

How can I contact Vault Trading?

For order enquiries or general questions, please use our Contact Us page.