Privacy Policy
Last updated: September 2026
Vault Trading respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and share your personal data when you visit our website, place an order, contact us, request a valuation or otherwise interact with Vault Trading.
Who We Are
Vault Trading is the data controller responsible for the personal information collected through this website.
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us using the details provided on our Contact Us page.
Information We Collect
We may collect personal information including:
Your name
Billing and delivery address
Email address
Telephone number
Order and purchase information
Payment and transaction information
Communications you send to us
Information provided when requesting a valuation
Photos or descriptions of items you wish to sell
Device, browser and IP information
Website usage and cookie data
Marketing preferences
We only collect information that is relevant to operating our business and providing our services.
How We Use Your Information
We may use your personal information to:
Process and fulfil orders
Take and manage payments
Arrange delivery
Provide customer support
Respond to enquiries
Process returns and refunds
Manage pre-orders
Assess valuation requests
Prevent fraud and protect our business
Maintain records for accounting and tax purposes
Improve our website and services
Send marketing communications where you have agreed to receive them
Comply with legal and regulatory obligations
Legal Bases for Processing
Under UK data protection law, we rely on one or more lawful bases to process your information.
These may include:
Contract
Where processing is necessary to fulfil an order, provide a service or take steps at your request before entering into a contract.
Legal obligation
Where we are required to retain or process information to comply with tax, accounting or other legal requirements.
Legitimate interests
Where processing is necessary for the reasonable operation, security and improvement of our business, provided your rights and interests do not override those interests.
Consent
Where you have actively agreed to a specific use of your information, such as certain marketing communications.
You may withdraw consent at any time where consent is the legal basis used.
Payments
Payments made through our website are processed through Shopify and its supported payment providers.
We do not normally receive or store your complete payment card details.
Payment providers may process your personal information in accordance with their own privacy policies and security procedures.
Shopify
Our online store is hosted by Shopify.
Shopify provides the ecommerce platform that allows us to sell products and services to you.
As part of operating the store, personal information may be processed by Shopify in order to provide services such as checkout, payment processing, fraud prevention, analytics and store functionality.
Delivery Providers
Where necessary to deliver your order, we may share relevant information such as your name, address, email address and telephone number with postal or courier companies.
We only provide the information reasonably required to complete delivery.
Valuation Requests
If you use our Request a Valuation or Sell Your Collection services, we may collect information you provide about yourself and the items you wish to sell.
This can include photographs, item details, condition information, quantities and contact details.
We use this information to assess whether we are interested in purchasing the items and to communicate with you about a potential transaction.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
Keep the website functioning correctly
Remember preferences
Operate the shopping basket and checkout
Understand how visitors use the website
Measure website performance
Prevent fraud and improve security
Support advertising and marketing, where permitted
Some cookies are necessary for the website to function.
Non-essential cookies may require your consent.
You can manage cookie preferences through the website where these controls are available.
Analytics and Advertising
We may use services provided by third parties, including Shopify, Google and social media or advertising platforms, to understand website performance and advertise Vault Trading.
These services may collect information such as your IP address, device information, browser data and interactions with our website.
Where required by law, non-essential tracking technologies will only be used with your consent.
Marketing Communications
If you choose to receive marketing emails or other promotional communications from us, we may use your contact information to send information about products, new releases, offers and other Vault Trading updates.
You can unsubscribe at any time by using the unsubscribe link in an email or contacting us.
Transactional emails relating to orders, deliveries, refunds or customer service are not marketing communications and may still be sent where necessary.
How Long We Keep Your Information
We only keep personal information for as long as reasonably necessary for the purpose for which it was collected.
Some information, such as transaction and accounting records, may need to be retained for longer periods to meet legal and tax obligations.
When information is no longer required, we will delete it or anonymise it where appropriate.
Sharing Your Information
We may share personal information with trusted third parties where necessary to operate our business.
These may include:
Shopify
Payment processors
Delivery and courier companies
Email and communication providers
Analytics providers
Advertising platforms
IT and website service providers
Accountants and professional advisers
Government bodies or law enforcement where legally required
We do not sell your personal information to third parties.
International Data Transfers
Some of our service providers may process personal information outside the United Kingdom.
Where this happens, appropriate safeguards are used where required by UK data protection law.
These may include recognised adequacy arrangements or approved contractual protections.
Security
We take reasonable steps to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.
However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.
Your Rights
Under UK data protection law, you may have the right to:
Request access to your personal information
Ask us to correct inaccurate information
Ask us to delete your information in certain circumstances
Request restriction of processing
Object to certain processing
Request transfer of your information in certain circumstances
Withdraw consent where processing is based on consent
Complain about how your information is handled
These rights are subject to certain legal limitations and exemptions.
Complaints
If you have concerns about how your personal information is being used, please contact us first so we can try to resolve the issue.
You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK regulator for data protection.
Children’s Privacy
Our website is not intended to collect personal information directly from children without appropriate consent where required by law.
If you believe a child has provided personal information to us inappropriately, please contact us.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal obligations.
The latest version will always be published on this page with the date of the most recent update.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact Vault Trading through our Contact Us page.