Pre-Order Information
Pre-orders allow you to secure upcoming products before their official release.
We offer pre-orders on selected trading card products, limited editions, gaming items and other collectibles.
How Pre-Orders Work
When you place a pre-order, payment is taken at the time of purchase unless stated otherwise.
Your item is then reserved against our expected incoming stock allocation.
Once the product arrives with us, we will prepare and dispatch your order as quickly as possible.
Release Dates
Any release date shown on a product page is based on the latest information available to us.
Release dates can occasionally change due to manufacturers, distributors, suppliers or shipping delays outside our control.
Where possible, we will update affected listings and customers if there is a significant change.
Dispatch of Pre-Orders
Pre-order items are dispatched once stock has arrived with us.
We aim to dispatch pre-orders promptly after receipt.
You will receive a dispatch confirmation once your order has been sent, together with tracking information where applicable.
Orders Containing Multiple Pre-Order Items
If your order contains multiple pre-order products with different release dates, we may hold the order until all items are available.
If you would prefer items to be dispatched separately, please contact us before ordering or as soon as possible after placing your order.
Additional postage charges may apply for split shipments.
Orders Containing In-Stock and Pre-Order Items
If you order an in-stock item together with a pre-order product, the full order may be held until the pre-order item becomes available.
If you would like the in-stock item sent separately, please contact us.
Additional postage charges may apply.
Pre-Order Allocations
We only offer pre-orders based on stock we reasonably expect to receive.
However, in rare cases, a supplier or distributor may reduce or cancel an allocation.
If we are unable to fulfil your pre-order, you will receive a full refund for the affected item.
Cancellations
You may request to cancel a pre-order before it has been dispatched.
If the order has not yet entered the dispatch process, we will normally be able to cancel it and issue a refund to your original payment method.
Once the order has been dispatched, our standard Returns & Refunds policy applies.
Your statutory rights are not affected.
Delays
Collectible product releases can occasionally be delayed.
A delayed release does not automatically mean your order has been cancelled.
If a product is delayed, your order will remain active unless:
you ask to cancel it
we are informed that the product will no longer be supplied
we are unable to fulfil our allocation
Where appropriate, we will keep customers informed of significant delays.
Product Images
Some pre-order listings may use manufacturer or promotional images before final retail packaging is available.
Final product packaging, artwork or minor details may differ from early promotional images.
Estimated Quantities and Availability
Pre-order availability is limited and may sell out before release.
Once our expected allocation has been reserved, the product may be marked as sold out.
Additional stock may occasionally become available later.
Refunds for Cancelled Pre-Orders
Approved pre-order cancellations are refunded to the original payment method.
Please allow additional processing time for your bank or payment provider to show the refund after it has been issued.
Questions About a Pre-Order?
If you have a question about a release date, expected dispatch, stock allocation or an existing pre-order, please contact us and include your order number where applicable.